Welcome to Aquariussilver!

We at Aquariussilver are dedicated to providing outstanding customer service. We appreciate your choice to shop with us and are committed to providing a smooth and enjoyable experience. Below is our Shipping Policy, detailing how your Aquariussilver products will be delivered.

Handling, Transit & Order Cut-Off Time

Handling Time:
After you place your order, please allow our team 1–3 business days to process it with care.

Transit Time:
Once processed, your order will typically be in transit for about 4–6 business days (Monday through Friday).

Order Cut-Off Time:
Please ensure your order is placed before 5:00 PM Eastern Standard Time (GMT-05:00) for same-day processing.

Total Estimated Delivery Time in the United States of Aquariussilver

We strive to deliver your order within 5–9 business days (Monday through Friday).
This is an estimated timeframe; you may receive your order sooner.

Shipping Information

Shipping Methods:
Currently, we offer Standard US Shipping.

Shipping Rates:
Free Shipping on all orders from Aquariussilver.

Delivery Location:
We deliver to the shipping address you provide at checkout within the United States.

Order Modifications

If you need to change your order—such as updating the shipping address or items—please contact our support team at contact@aquariussilver.shop as soon as possible.
We’ll do our best to assist you, though modifications may not be feasible once your order is on its way.

Lost or Delayed Packages

If your package is lost or delayed, contact us at contact@aquariussilver.shop for assistance.

Tracking Your Order

Order Tracking:
Once your order ships, you will receive a confirmation email with tracking details.
This will allow you to track your package’s location in real-time.
You can also check the status on our “Track Your Order” page.

Tracking Availability:
Tracking information is generally available 24–48 hours after shipment.

Cancellations

Cancellation Window:
You have a limited time frame to cancel your order after placing it.
Cancellations may not be possible once your order is in transit.

Cancellation Process:
To cancel your order, please contact our support team at contact@aquariussilver.shop.
We will do our best to accommodate cancellations within the allowed timeframe.

Refunds for Canceled Orders:
Cancellations made within the specified window will be refunded according to our Return and Refund Policy.

Address Accuracy

Address Verification:
It’s important to provide accurate shipping information during checkout.
Aquariussilver is not responsible for orders sent to incorrect addresses provided by customers.

Address Correction:
If you notice an error in your shipping address, contact us at contact@aquariussilver.shop before the order ships to request a correction.
Additional fees may apply.

Undeliverable Packages:
If a package is returned due to an incorrect address, you may be responsible for any reshipping fees or related costs.

By placing an order with Aquariussilver, you agree to the terms outlined in this Shipping Policy.
If you have any questions or need further assistance, feel free to reach out to us at contact@aquariussilver.shop.

For additional information, please refer to our Privacy Policy and Terms of Service.

Contact Information for Aquariussilver:

  • Business Hours: 09:00 AM to 06:00 PM (GMT-05:00) EST (Monday to Friday)

  • Phone number: +1 (307) 823-8933

  • Email: contact@aquariussilver.shop

  • Address: 1309 Coffeen Avenue Suite 9611 Sheridan, WY 82801 United States