At Aquariussilver, customer satisfaction is our priority. We aim to make returns and refunds as straightforward as possible while complying with Google Shopping Ads policies. Please review our Return and Refund Policy below to understand your rights and the process for returning items.

Eligibility for Returns

We accept returns for items purchased from Aquariussilver under the following conditions:

  • Return Window: Items can be returned within 30 days of the delivery date.

  • Condition of Items: Returned products must be in their original, unused condition, with all original packaging, tags, and accessories. Items that are damaged, worn, or altered are not eligible for returns.

  • Non-Returnable Items: Certain items may be excluded from return due to hygiene reasons, personalization, or other restrictions. These include:

    • Perishable items (e.g., food, flowers, plants)

    • Customized products (e.g., special orders or personalized items)

    • Personal care items (e.g., beauty products)

    • Hazardous materials, flammable liquids, or gases

If you have specific questions about a particular item, please feel free to reach out.

Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email our customer service team at contact@aquariussilver.shop with your order number and reason for the return.

  2. Receive Return Authorization: We will provide a Return Authorization Number (RAN) and instructions on how to return your item(s).

  3. Ship the Item: Securely package the item and send it back using the instructions provided. Include the Return Authorization Number with your shipment.

Return Shipping Costs

  • Customer Responsibility: Unless the return is due to our error (e.g., wrong item sent or defective product), the customer is responsible for the return shipping costs.

  • Prepaid Return Label: In some cases, we may provide a prepaid return label. If a prepaid label is used, the cost of return shipping may be deducted from your refund.

Refund Policy

Once we receive and inspect your returned item, we will process your refund under the following conditions:

  • Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer available, a store credit may be issued.

  • Processing Time: Refunds are typically processed within 10 business days after we receive the returned item. You will receive an email notification when the refund has been processed.

  • Partial Refunds: In cases where items are returned in a condition not suitable for resale (e.g., damaged or missing parts), a partial refund may be issued.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return the original item and place a new order separately.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact our customer service team within 7 days of delivery.
We will arrange a replacement or refund and cover the return shipping costs.

Late or Missing Refunds

If you haven’t received a refund after the specified processing time:

  1. Check your bank account.

  2. Contact your bank or credit card company (there may be a processing delay).

  3. If you’ve completed the steps above and still haven’t received your refund, please contact our customer service team at contact@aquariussilver.shop.

Return and Refund Policy Updates

We may update this policy from time to time to comply with Google Shopping Ads requirements or to improve our customer service.
Any updates will be posted on this page.

Contact Us

For any questions or assistance regarding returns and refunds, please contact our customer support team:

  • Business Hours: 09:00 AM to 06:00 PM (GMT-05:00) EST (Monday to Friday)

  • Phone number: +1 (307) 823-8933

  • Email: contact@aquariussilver.shop

  • Address: 1309 Coffeen Avenue Suite 9611 Sheridan, WY 82801 United States